Terms of service

Last updated 19 August 2026.

Who these terms are with

Jetway Pressure Washing and Cleaning Service, a sole proprietorship operated by Christopher Murdock and based in Hope Mills, North Carolina. Referred to below as Jetway.

Estimates

Estimates are free and carry no obligation. An estimate is based on the property and the surfaces described at the time it is given. If the actual condition differs materially from what was described or visible, the price may need to change, and you will be told before any additional work starts rather than after.

An estimate is not a fixed price for work outside its scope, and estimates are valid for a reasonable period rather than indefinitely.

Scheduling and weather

Exterior cleaning is weather dependent. Jobs may be moved for rain, freezing conditions or wind that makes application unsafe or ineffective. Where that happens you will be contacted and rescheduled to the earliest workable slot.

If you need to cancel or move a booking, as much notice as you can give is appreciated.

Access and preparation

To work safely and effectively, Jetway needs access to the areas being cleaned, access to an outside water supply unless agreed otherwise, and clear space around the surfaces. You are asked to close windows and doors, move vehicles clear of the work area, and secure or remove loose or fragile items outside.

Please point out in advance anything that needs particular care: damaged or loose siding, failed window seals, older or lifting paint, exterior electrical, sensitive planting, well or septic locations, and pets that will be outside.

Condition of the property

Cleaning reveals what is underneath it. Existing damage such as failed sealant, previously damaged surfaces, oxidised or chalking paint, or wear that was hidden under soiling may become more visible after a wash. Jetway is not responsible for pre existing conditions of that kind, and where any are noticed before work starts they will be raised with you.

Where Jetway causes damage through its own work, tell Chris promptly so it can be put right.

Results

Most staining comes off. Some does not, and honest examples include deep rust, paint overspray, oil that has soaked into porous concrete, and etching where a surface has already been damaged. Where a stain is unlikely to fully lift, you will be told that before the work rather than afterwards.

Payment

Payment is due on completion of the work unless something different has been agreed in writing. Accepted payment methods are confirmed at the time of booking.

This website

The content of this site is provided for general information about the services offered. It describes methods and typical conditions in this area, and it is not a professional inspection of your property or a promise about your specific surfaces. Photographs shown are of work actually performed by Jetway.

Text and images on this site belong to Jetway and should not be reproduced without permission. Links to other sites are provided for convenience and Jetway is not responsible for their content.

Text messages

Jetway sends text messages only to people who have asked to receive them. Consent is given in one of two places and never automatically: the estimate form on the contact page carries a text message box which starts unchecked and which you tick yourself, and everywhere else on this site it is the chat window, where the same consent is shown at the point you hand over a number.

Messages cover your estimate and your job only. Message frequency varies with the job, and message and data rates may apply. Reply STOP to any message to end texts, or HELP for help. Consent to receive text messages is never a condition of getting a quote or of having work done, and Jetway does not send marketing blasts.

Carriers are not liable for delayed or undelivered messages. Your number is not shared with third parties or affiliates for marketing purposes, and text messaging opt in data is not shared with any third party.

What is collected and why is set out in full in the privacy policy.

Governing law

These terms are governed by the laws of the State of North Carolina.

Contact

Questions about these terms go to Chris directly: (910) 812-3798 or jetway100@gmail.com.